TERMS AND CONDITIONS
Privacy AND SECURITY
Satisfied or money back within 14 working days.
According to the European regulamentations for the protection of the consumer (D.L. 21-2-2014, n.21), if the product is different from your expectation, you can withdraw and return it to us, getting back its full price payed.
Essential requirement for the full refunf is that the product MUST NOT BE USED.
If the product has been used or it's not complete in all parts (in its original box, with all its papers and accessories), we'll evaluate its value on a case by case basis and will inform you.
How to return products
Please inform us of your intention, by email (firstname.lastname@example.org) or fax (+39 02 37921054) within 14 working days from the date of arrival; and wait for our authorization.
You can ship the product back - after our confirmation - by registered mail or courier, at your own cost, within 14 working days from the date of arrival, to the following address:
Shipping must be insured for damage and theft, at your charge, for the amount of your invoice. Otherwise, we reserve the right to debit you any damage happened.
The cost of the product will be fully recredited (either by credit card or bank transfer) as soon as Giardino Italiano receives the returned product, or in any case within 14 days maximum (law terms).
This guarantee does not include special goods, made-to-measure or personalized products.