According to the European regulamentations for the protection of the consumer (D.L. 21-2-2014, n.21), if the product is different from your expectation, you can withdraw and return it to us, getting back its full price payed.
This advantage is reserved to private customers, and not to companies or professional users.
Essential requirement for the full refunf is that the product MUST NOT BE USED.
This means that pens must not be inked, neither dropped in ink; that watches must not be worn, and leather goods must not be handled and touched. The micro-scratches that are unavoidably caused by use - even if careful - of these delicate products, would prevent us from selling it again and, therefore, we couldn't refund the total amount.
If the product has been used or it's not complete in all parts (in its original box, with all its papers and accessories), we'll evaluate its value on a case by case basis and will inform you.
Please inform us of your intention, by email (firstname.lastname@example.org) or fax (+39 02 37921054) within 14 working days from the date of arrival; and wait for our authorization.
You can ship the product back - after our confirmation - by registered mail or courier, at your own cost, within 14 working days from the date of arrival, to the following address:
Via Noto, 10
Shipping must be insured for damage and theft, at your charge, for the amount of your invoice. Otherwise, we reserve the right to debit you any damage happened.
The cost of the product will be fully recredited (either by credit card or bank transfer) as soon as Giardino Italiano receives the returned product, or in any case within 14 days maximum (law terms).
Banks or Credit card Companies may delay your recrediting, for reasons that are independent from our will.
We'll not recredit customs taxes you may have payed at arrival.
This guarantee does not include special goods, made-to-measure or personalized products.