According to the European regulamentations for the protection of the consumer (D.L. 21-2-2014, n.21), if the product is different from your expectation, you can withdraw and return it to us, getting back its full price payed.
This advantage is reserved to private customers in European Union, and not to companies or professional users.
Essential requirement for the full refunf is that the product MUST NOT BE USED.
This means that pens must not be inked, neither dropped in ink; that watches must not be worn, and leather goods must not be handled and touched. The micro-scratches that are unavoidably caused by use - even if careful - of these delicate products, would prevent us from selling it again and, therefore, we couldn't refund the total amount.
If the product has been used or it's not complete in all parts (in its original box, with all its papers and accessories), we'll evaluate its value on a case by case basis and will inform you.
Please inform us of your intention, by email (firstname.lastname@example.org) or fax (+39 02 37921054) within 14 working days from the date of arrival; and wait for our authorization.
You can ship the product back - after our confirmation - by registered mail or courier, at your own cost, within 14 working days from the date of arrival, to the following address:
via dei Guarneri 24
Shipping must be insured for damage and theft, at your charge, for the amount of your invoice. Otherwise, we reserve the right to debit you any damage happened.
The cost of the product will be fully recredited (either by credit card or bank transfer) as soon as Giardino Italiano receives the returned product, or in any case within 14 days maximum (law terms), unless the product was not returned back in that time.
Banks or Credit card Companies may delay your recrediting, for reasons that are independent from our will.
We'll not recredit customs taxes you may have payed at arrival.
This guarantee does not include special goods, made-to-measure or personalized products.
A conformity defect is a defect in the functioning of the product, or a hidden defect; protected by the art. 128 of the Consumer Protection Law.
All products sold by Giardino Italiano are covered by the legal warranty of conformity, provided for by the articles 128 and following of the Consumer Protection Law, which covers any conformity defect of the purchased items, existing at the time of delivery and manifesting within 2 years from the delivery itself.
This right is reserved for Consumers in European Union and not for Companies or Professional users.
The warranty is valid as long as the defect was not detectable at the time of purchase and the product was used in the way and for the purposes for which it was intended, observing the relevant instructions. This judgement is at the discretion of the manufacturer.
The guarantee does not apply in the event of negligence or inappropriate use of the product or damage caused by accidental events, and does not apply to normal wear and tear of the product.
In particular, refills, cartridges, batteries, or other "consumable" products are not covered by warranty, not even by the manufacturer.
The right to restore conformity is exercised by sending, within the terms indicated above, a communication describing the defect and requesting that the product be restored. The customer is entitled to have the product repaired or replaced free of charge by the manufacturer, unless the requested remedy is impossible or imposes disproportionate costs on the seller.
The customer may choose a proportional reduction of the price or termination of the sales contract, in accordance with the provisions of Article 135 bis, paragraph 4, of the Consumer Protection Law, except in cases where the defect is only minor.
The product can be returned, after our confirmation, by the courier indicated by us - with cost at our charge - complete with all accessories, to the following address:
via dei Guarneri 24
20141 Milan, MI
or directly to the Producer as indicated in our confirmation.