Shipping
General rules and costs
We usually process your order in 1-2 days, if the product is available in stock and we received your payment.
In case of delay, we'll inform you as soon as possible.
Please note: due to Italian law, goods' transport is on buyer risk.
Therefore, evaluate the the chance to choose insured shipping, with protects you from transport risks.
Carrier shipping is always insured, mail shipping is not.
Please provide that you or someone else could receive and sign for parcel at delivering, because the Carrier, in case of absence, could leave the parcel to Reception or other unauthorized person.
Please check the parcel was integral, sealed by our Shipping Dept., before signing the receipt.
 NOTE: signing the receipt, you relieve the carrier from any responsibility.
We cannot be responsible of shipping damages or stealing if you have signed the receipt before checking.
The shipping cost depends on the shipping method you choose (registered mail or express carrier), the weight of the parcel and its destination.The shipping cost is easily calculated by our Shopping Cart, and includes also the handling.
Both the shipping costs (mail and carrier) are viewable before filling in your data.
Your invoice comes with your product; if it's a gift, please ask for separate mailing, even to a different address.
Shipping to Italy
Express Carrier - insured
Usually the delivery time is 24 hours for shipments to North and Central Italy, and 48 hours to Southern Italy and isles. This timing is NOT guaranteed.
Mail - NOT insured
We can ship as Raccomandata (= registered mail) or as Pacco Postale (=mail parcel), depending on the parcel's size and weight.
Both these shipping methods require a signature at delivery, but they are not insured.
Timing can widely vary during the year, 2 to 10 days and more. We'll send you a mail message for shipping confirmation with your Poste Italiane tracking number, that you can digit in Poste Italiane website (only in Italian) only if it's a Raccomandata.
International Shipping
EUROPEAN UNION
WEST CONTRIES
BELGIUM
FRANCE
GREAT BRITAIN
LUXEMBURG
MONACO
NETHERLANDS
ANDORRA
AUSTRIA
DANMARK
FAER OER
FINLAND
GERMANY
GREECE
GROENLAND
IRELAND
PORTUGAL (CONTIN)
SPAIN
SWEDEN
EAST COUNTRIES
BULGARIA
CECA REP.
ESTONIA
LETTONIA
LITUANIA
POLAND
ROMANIA
SLOVACCHIA
SLOVENIA
UNGHERIA
ISLANDS
CIPRO
MALTA
OTHER EUROPEAN COUNTRIES
AZZORRE E MADERA
SPAIN (CANARIAN) GIBILTERRA
ISLAND
LIECHTENSTEIN
NORWEY
SWITZERLAND
EAST EUROPE
ALBANIA
BIELORUSSIA
BOSNIA ERZ.
CROAZIA
MACEDONIA
MOLDAVIA
MONTENEGRO
RUSSIA
SERBIA
UCRAINA |
MEDITERRANEAN COUNTRIES
ALGERIE
EGYPT
JAMAHIRYA(LIBIA)
MAROC
TUNISIA
TURKEY
ISRAELE
LIBANO
SIRIA PALESTINESE
AFRICA
ANGOLA
BENIN
BOTSWANA
BURKINA FASO
BURUNDI
CAMEROUN
CAPO VERDE
CIAD
CONGO
COSTA D'AVORIO
ERITREA
ETIOPIA
GABON
GAMBIA
GHANA
GIBUTI
GUINEA BISSAU
GUINEA EQUATORIALE
GUINEA REP.
KENYA
LESOTHO
LIBERIA
MADAGASCAR
MALAWI
MALI
MAURITANIA
MAURITIUS
MOZAMBICO
NAMIBIA
NIGER
NIGERIA
REPUBBLICA DEM. CONGO
REUNION
RWANDA
SENEGAL
SEYCHELLES
SIERRA LEONE
SUDAFRICA
SUDAN
SWAZILAND
TANZANIA
TOGO
UGANDA
ZAIRE
ZAMBIA
ZIMBAWE |
ASIA
AFGHANISTAN
BANGLADESH
BHOUTAN
NORTH KOREA
INDIA
MALDIVIAN ISLANDS
NEPAL
PAKISTAN
ASIAN RUSSIA
SABAH
SRI LANKA
TADJIKISTAN
TIBET
EAST TIMOR
YEMEN
ASIA (ex URSS)
ARMENIA
AZERBAIDJAN
GEORGIA
KAZAKISTAN
KIRGHIZISTAN
TURKMENISTAN
UZBEKISTAN
ASIA (MEDIUM EAST)
ARABIA SAUDITA
BAHRAIN
EMIRATI ARABI UNITI
GIORDANIA
IRAN
IRAQ
KUWAIT
OMAN
QATAR
FAR EAST
BRUNEI DARUSSALAM
CAMBOGIA
CHINA
SOUTH KOREA
PHILIPPINES
JAPAN
HONG KONG
LAOS
MACAO
MALESIA
MONGOLIA
BIRMANIA
SINGAPORE
THAILAND
TAIWAN
VIETNAM
AUSTRALIA
AUSTRALIA
NEW ZEALAND |
NORTH AMERICA
CANADA
MEXICO
PORTORICO
USA
SOUTH AMERICA
ANGUILLA
ANTIGUA
ARGENTINA
ARUBA
BAHAMAS
BARBADOS
BARBUDA
BELIZE
BERMUDE
BOLIVIA
BONAIRE
BRASILE
CAYMAN
CILE
COLOMBIA
COSTA RICA
CURACAO
DOMINICANA REPUBBLICA
DOMINIQUE
ECUADOR
EL SALVADOR
GIAMAICA
GRANADA
GUADALUPA
GUATEMALA
GUYANA, FRENCH GUYANA
HAITI
HONDURAS
VIRGIN ISLANDS
MARTINICA
MONTSERRAT
NICARAGUA
PANAMA
PARAGUAY
PERU'
S.VINCENZO E GRENADINE
SAINTE LUCIE
SALVADOR (EL)
SURINAME
TRINIDAD E TOBAGO
TURQUES ET CAIQUES
URUGUAY
VENEZUELA
PACIFIC ISLANDS
COOK
FANNING(V.KIRIBATI)
FIDJI
GUAM
KIRIBATI
MARSHALL
MICRONESIA
NAURU
NUOVA CALEDONIA
PALAU
PAPUASIA N. GUINEA
POLINESIA FRANCESE
SAIPAN
SALOMON
SAMOA
TONGA
TUVALU
VANUATU
WALLIS & FUTUNA
WESTERN SAMOA |
By Express Carrier - air shipping
For exact timing, please check FedEx website (usually delivered in 24/48 hours to the most of Europe and North America).
In our e-mail message of shipping confirmation, you'll see your tracking number, which allows you to monitor your parcel in FedEx website.
By Mail - ground shipping
We can ship small packages as Raccomandata (refills, nibs, bijoux, small accessories). Over, we ship as Pacco ordinario (=regular parcel), ground, not airmail. These shipping methods require your signature at delivery, but they're not insured.
Timing can widely vary during the year, 1 to 4 weeks and more. We'll send you an e-mail message for shipping confirmation with your tracking number, that in case of Raccomandata you can digit in Poste Italiane website (only in Italian), but tracking is available only until Italian board. Postal parcels are not trackable.
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