TERMS AND CONDITIONS
Privacy AND SECURITY
General rules and costs
We usually process your order in 1-2 days, if the product is available in stock and we received your payment.
Please note: due to Italian law, goods' transport is on buyer risk.
Please provide that you or someone else could receive and sign for parcel at delivering, because the Carrier, in case of absence, could leave the parcel to Reception or other unauthorized person.
NOTE: signing the receipt, you relieve the carrier from any responsibility.
The shipping cost depends on the shipping method you choose (registered mail or express carrier), the weight of the parcel and its destination.The shipping cost is easily calculated by our Shopping Cart, and includes also the handling.
Your invoice comes with your product; if it's a gift, please ask for separate mailing, even to a different address.
Shipping to Italy
Express Carrier - insured
Usually the delivery time is 24 hours for shipments to North and Central Italy, and 48 hours to Southern Italy and isles. This timing is NOT guaranteed.
Mail - NOT insured
EUROPEAN UNION (EU)
EU - WESTERN CONTRIES
EU - EASTERN COUNTRIES
EU - ISLANDS
OTHER WESTERN COUNTRIES
OTHER EASTERN COUNTRIES
ASIA - OTHER COUNTRIES
USA AND CANADA
AMERICA - OTHER COUNTRIES
Extra-European customers may pay local taxes at delivery, depending on their local customs law.
In case you refused to pay customs duty and taxes, the parcel may be abandoned and you won't be refunded of your money; or it may return back to us and we'll charge you for the expenses we have to pay (for example double taxes of import and export, double shipping, brokerage, warehouse fees).
For exact timing, please check FedEx website (usually delivered in 24/48 hours to the most of Europe and North America).
In our e-mail message of shipping confirmation, you'll see your tracking number, which allows you to monitor your parcel in FedEx website.
We can ship small packages as Raccomandata (refills, nibs, bijoux, small accessories). Over, we ship as Pacco ordinario (=regular parcel), ground, not airmail. These shipping methods require your signature at delivery, but they're not insured.
Timing can widely vary during the year, 1 to 4 weeks and more. We'll send you an e-mail message for shipping confirmation with your tracking number, that in case of Raccomandata you can digit in Poste Italiane website (only in Italian), but tracking is available only until Italian board. Postal parcels are not trackable.