Giardino Italiano's customers

GIARDINO ITALIANO
il Meglio del Made in Italy

WHAT OUR CUSTOMERS SAY:

Also a public comment in the Fountain Pen Network forum

Dear Susanna, Just to let you know that the 'Skipper' has just arrived and I think that it is one of the most beautiful pens imaginable. I have just filled it with ink and I am very impressed with its writing qualities. Many thanks. Very best wishes. Hilary E.	Thanks Susanna, I am very happy with my last purchase from you and am looking forward to receiving these new pens. You have wonderful products and great service. I will continue to buy my fountain pens from you in the future. Jeffrey S.	Remember this, your pen shop is the finest I ever bought from. 1. You are very polite 2. You are very professional 3. You respond to our emails very timely 4. You tell us when something is backordered 5. You give us information on specific products 6. You ask us for suggestions (when making the ink pot for example) 7. You apologise for your mistakes 8. You listen for suggestions 9. You have very good pricing 10. You pack and ship quickly 11. And finally, last of all, you make a very good impression on your customers. Dillon
Hello Susanna I have received my pen and I would like to complement you on creating this edition. This pen has all the caracteristics of becoming a collectible pen in the coming years. The pen is simple and usable on a daily basis.	Susanna: thank you very much for your impressive assistance. I appreciate also the magazine and the other gift received. Moisés R.	You are one of the nicest internet interaction company's I have dealt with in communicating with the customer. Dennis B.	Today I have received the fountain pen. Really I bought quickly and you have served the order quickly. Thank you for everything. Jordi J.
I got the watch yesterday morning, (Tuesday here in the states) since the post was unusually fast this time, and I'm very pleased. :) Thank you for your extraordinary service! D. A.	Dear Mrs. Buffo, today I got the parcel in perfect order! Thank you very much for the unbelievably fast shipping! Beautiful content! Kind regards, Inigo van B.	Dear Ms. Buffo, I have received the pen by yesterday and I am very happy with it. I would like to thank you and Giardino for all the attention, excellent communication and professionalism. I look forward to more deals with Giardino. Leonel C.
Thank you. As before, it is a pleasure to do business with you. John B.	Good morning Susanna. I received ... (...) Thanks for the great service! Regards, Ray A.	Hi, I'm so glad I found you. Giardino Italiano is the best shop I've ever found.:D D. A.	Dear Susanna, Thank you for your excellent service. Dr. T
Excellent fountain pen. All perfect, as usual. Thank you. Antonio N.	Thank you for the great customer service and incredibly fast shipping. Seasons Greetings, Stephanie M.	Vi ringrazio moltissimo per la cordialita e la serieta. Distinti saluti Marianna P.	Giardino really does have excellent service and good prices! Thanks, Navin C.
I just received my Duetto fountain pen and am very pleased. I always enjoy ordering pens from your company because you offer great service and beautiful pens. Thank-you, Sharon W	ho ricevuto la merce, il tutto è di mio gradimento, vi ringrazio per la disponibilità dimostrata sarà mia cura contattarvi di nuovo non appena ne avrò la necessità. Cordialmente saluto. Luana D	Dear Mrs. Buffo, the watch "DEEP" has been delivered exactly at time scheduled by FedEx. I thank you for the excellence of your service and i will be pleased to reccomend your company. Philippe M.	Che dire, la gentilezza e la qualita' del vostro lavoro sono stupefacenti. Per non parlare poi della rapidita', una carta vincente. Ancora grazie . Maurizio B
Thank you very much for your message. I am very happy with the quality of service from you. It is a pleasure to buy from a company as helpful as yours. Andrew D	Dear Ms. Buffo: Amazing! My pen arrived this morning - a day after you shipped from Italy. Thank you for your patience, and your good business faith. It has been a pleasure doing business with Giardino Italiano. My best! John B.	Dear Susanna, Thanks you very much for helping me with my Fidelty Discount, I have received the pen and it is wonderful! It did not even leak on the airplane! But it is also beautiful and I am enjoying my first stub nib. All best Wendy	Hi, I received the pen yesterday and I am very pleased with it indeed. Thanks also for the lovely keyring and the copy of Penna magazine - congratulations on 10 years! Thanks David H.
Dear Susanna, Thank you very much for the information and the excellent service. Best regards David B	I have just received the package with the pen. The transaction was perfect. Thanks a lot for everything. Jess E.	Le penne sono arrivate questa mattina. Ancora una volta complimenti per la rapidità e la qualità del servizio Stefano R	Cara Susanna, ho ricevuto questa mattina la penna e sono molto contento anche dagli omaggi che mi avete mandato. Adolfo Q. PS. Al prossimo acquisto.

The celluloid is gorgeous, and the nib writes exactly as I hoped it would. Beyond that, however, I am stunned with the level of service you provided. The rapid follow-up to my initial order, and the "miracle" of overnight from Italy to the US. Thank you for the pen and the wonderful experience of buying from you. I'll continue to watch your site. Gary B.		La penna e' felicemente arrivata nelle mie mani. Vi ringrazio per la sollecitudine e la gentilezza. Terro' un occhio sul sito. Daniele M.	A very fast delivery, bravo. The pen is absolutly great, I love it. I will keep an eye on your web site for the next fountain pen. Thanks for everything Luc L.
Desidero ringraziarVi per la sollecita spedizione della Stipula 22 che ho ordinato qualche giorno fa via Web. In particolare, un ringraziamento alla signora che ha risposto al telefono giovedì e venerdì per un problema di... carrello prima, per cambiare l'indirizzo di invio dopo. Infine, complimenti anche per l'ottimo confezionamento del pacco. Stefano R		thank you very much for your fast information and delivery. A very big compliment to Giardino Italiano. I am sure it brings you more satisfied customers like me. Ingo H.	Ringrazio per la tempestività e l'efficenza del servizio offerto ed invio i migliori saluti. Massimo B.
So, thank you for an excellent and quick service, including the very fast turnaround in email messaging! I have recommended your Internet pen shop to others in the past, but this is the first time I had the privilige to experience your service first hand. And it is very good indeed, as others promised me. "Ottimo", as people say in Italian Thank you very much, from a very satisfied and happy customer! Wim G.		Susanna! Pen came today! Just Beautiful, THANK YOU SO MUCH! Will have to let the Zoss list know how happy I am with the beautiful pen and your fine service! Al B.	I have just received the package with the pen. The transaction was perfect. Thanks a lot for everything. Jesus E.
I received the watch today, the parcel was sitting on my doorstep only 5 days after dispatch, long before I had started to look out for it. So thank you for the swift delivery and unbeaurocratic help with the earring problem ! Joan B,	The pen has arrived, no problems at all. The pen looks excellent, am going to enjoy this. Thank you for the service and look forward to future business. Have a good day. Arnold D.	Ho ricevuto questa mattina gli orecchini che ho ordinato. sono rimasta veramente ben impressionata dalla velocità dell'evasione dell'ordine e dalla qualità della merce. Grazie e complimenti Erminia A.	Pienamente soddisfatto, sia dei tempi di consegna veramente esigui sia degli oggetti ricevuti (ivi compresa la piacevole sorpresa dello sconto Fidelity sul prossimo acquisto) Ernesto V.
Many thanks. Consignment arrived in perfect order. Looks really great Many thanks for all your help and consideration Alan L	Sono molto soddisfatto sia della qualità degli oggetti che delle modalità di trasporto e consegna Giorgio I.	Dear Ms Buffo: the pen arrived yesterday. Thanks a million for your interest. I am very grateful for your professional help along the process. Best wishes Juan P.	La ringrazio ancora per la cortesia e disponibilità con la quale ha evaso il mio ordine Gianluca D.
First of all let me thank you and congratulate you for your interest, excellent cooperation and high level of customer support. George C.	I am really most grateful to you for fulfilling my order in so expeditious a manner and with due care and attention Howard F.	Grazie per la vs comunicazione dell'invio dell'ordine. E' un piacere lavorare con una ditta così professionale. Daniele P.	I am a happy customer and appreciate you understanding. Thanks again! Thomas

I received the pen today. It is a great pen and you have great service. I do not understand how I get better service from you in Italy than my local sellers here in the states. Thanks again, you have a new customer. Thomas Q.		Thanks very much, and I really appreciate your excellent service! Todd H.	Great service. Bernard N.
... the replies have been swift the service has been polite, friendly and humorous - counts for a lot when its a faceless sale David A.	Many thanks. You are great people to buy from. Jeff P.	Once again, thank you for your time and attention in this matter Barry D.	Gentile Sig.ra Susanna, grazie dell'assistenza prestata, diventa sempre più piacevole essere un vostro cliente. Gianfranco Z.
Salve!!!!!! la mia sfera è arrivata ed è semplicemente ...stupenda, bellissima non avrei mai pensato fosse così bella, sia i colori, le iniziali, insomma tutto perfetto, Complimenti all'artista per il lavoro e complimenti a voi per il servizio...ottimo. Silvia P.	I received your catalog on Saturday, and it has taken my breath away! I hope to place an order soon. Michael	... per ringraziarla della cortesia e per farle sapere che apprezzo la serietà con la quale si impegna a soddisfare il cliente. Mattia T.	Thank you for your very kind and prompt supply. You can be sure that I will recommend Giardino Italiano to my friends. I am really very impressed about your very good customer service. Andrea P.
Giardino not only sells the finest Italian Craftmanship, but also provides the always satisfied customer with the finest worlwide service. I rate this company A+++. Grazie mille. Bernard L. N.	Many many thanks for the superb PDA case that you sent, it arrived not only in exceptional speed, but great condition and is a great product. Once again many thanks. Adam B.	I wanted to express my appreciation for all your aid in my purchase. To be candid I am always a bit reticent when dealing with a company for the first time, but I must say, unequivocally, that dealing with your company has been a very pleasant experience. The quality of your merchandise, the level of your service and expeditious handling of my purchase will without doubt promote your company as the first I turn to for my next acquisition. Thank you. Martin A.
As always your company has done a great job. I really appreciate the way you work with your customers. Thank-you for all of your help. Sharon W.	thank you very much for your kind and efficient assistance. With best regards, George E. D.	Thank you for your efficiency. Dominique D.	Thank you for your excellent service. Marja G.
Thank you once again. You are most attentive to your customers and I commend you for that. I have worked in customer service for many years and like to be treated the way I treat my customers. My hat's off to you. Frances	I am truly grateful for all your help, and I would like to take this chance to congratulate you for the excellent online service that you offer. Raquel dP	Monica, many thanks for the note advising me of the despatch. I'm totally amazed, the leather pen case arrived yesterday, so thank you for such a speedy, and friendly service. Steve W	Order received the following day many thanks once again for your very efficient and speedy service George C.

First of all please let me express my deepest appreciation for the cooperation and exceptional customer service level your company and you personally are offering to your clients. George C.	Many Thanks for the service. Nice doing job with you. Please keep me informed for new arrivals. Looking forward for the next buy. Makis P.	I wanted to write you just to let you know that I have received the pens and that I am very pleased with your services. Thank you very much, you are very efficient. Jaime V.	I thank you very much for your care. I have to tell you that your service is really of very high level and I am very happy of it. Didier V.
Order was received today and I am very pleased with both the service and the pens!! Thanks again, It's been a pleasure doing business with you. Bruce B.	Besides, I found your services is Great. Very responsive and helpful. The pens are beautiful and I am very happy with them. Thanks and Cheers, Vincent L.	Thank you for helping us with getting the order straight. We look forward to receiving the pen!! Patricia	Many thanks for your recommendation - I am sure I will be purchasing more pens, Mike B.
Unbelievable service. Will highly recommend your company. Mark G.	I get your packages faster than a letter from the next town. As always your service is excellent. Thanks again W.McM	Susanna and Monica - I received the pen yesterday. Thanks again for the service! Rich C.	You have been more than helpful (...) Once again Susanna thank you great help and proficiency. K.
I must say that the service from your company is excellent, and the pens are wonderful. Best regards, Claire W.	I received order # (...) today with no problems. The pens are beautiful and I will be ordering more in the near future. Thank you for your excellent service. Charles B. P	I wanted to thank everyone at Giardino for your wonderful service. David T.	Thanks for the your excellent service and all your help! I certainly hope to buy more pens from you in the future. Kiats
Many Americans, I'm afraid, are like me in that they feel it is mysterious and possibly risky to buy anywhere but from local stores or US nationally-advertised stores. And you've changed that as far as the Garden Italiano is concerned. David M.	I wanted to tell you that I received my new pen and could not be happier with my experience with Giardino. I was so impressed with the speed of delivery and, of course, the price. I will be a lifelong customer! Thanks again and take care. Alan W.	I just wanted you to know that I received my pen and I'm VERY impressed with the absolute speed at witch it came. Thank You Christopher C.	I received order # (...) today with no problems. The pens are beautiful and I will be ordering more in the near future. Thank you for your excellent service. Charles P.

... tell you how delighted my dear friend was when he opened his gift. I would like to thank both of you, again, for the most kind and patient assistance you gave me.

Christina D.

As always your service is impeccable (magnifico). I am working on the Italian. Thanks,

Warren M.

The shipping was extremely fast and your response time was spectacular. Overall, I'm very impressed with the service and the merchandise. You can count on seeing more purchases from me in the future.

Kevin N.

Order received.
As usual - The quality is better than expected. Thank you.

Shem A.

Dear Missis Buffo,
I want to thank you for your kindness and your efficiency.
It was a great pleasure for me to deal with you.
Have a nice week-end.

Fabrice D.

I just wanted to thank you very much for my shipment of the mandolin playing angel that arrived before Christmas as promised. I am very happy I found your website! I will definitely be ordering more products in the future.

Livio P.

I have just received a briefcase that I had ordered from your company. I must say that this is the most beautiful pieces of craftsmanship that I have ever seen! I can not believe the quality of this piece! Be assured that you can not find this kind of beauty and quality in the United States.
I can not wait to see the look on my husband's face when he opens this package on Christmas morning!

Darlene D.

THANK YOU! THANK YOU! THANK YOU!
It's perfect and I love it!
I couldn't have asked for a better wedding album. Looking forward to doing business with you in the future.
Samantha F.

I received the Pericle last week and wanted you to know how much I am enjoying it! I appreciate your email notice and kindness to respond so promptly with the shipment!!
Again, thank you and job well done!

Cliff W.

I just wanted to thank you for your prompt service. The Pen arrived today. I am very pleased with the pen and book, but especially with your service. We will be ordering from you again.

Josè D.

I need to tell you that I was a little concerned placing an order with a company over the Internet and so far away. I am very pleasantly surprised and would not hesitate to recommend you to any of mycolleagues. You have a real "Class Act.

Tom B.

Thank you for the excellent
service you provided.
I shall make it a point to recommend you to others who may be looking for pens.

J.F.Q.

Your pens are beautiful, your prices are very reasonable, your website is elegant and a pleasure to use, and the service has been fast, courteous, and friendly.

Michael B.

Thank you so much for your assistance an good efforts on my behalf. I heartily recommend you to all my friends.

Allyndreth S.

I am very, very pleased with my purchase. Great service, great "Fidelity" program, fast delivery, terrific prices. I will order more within the next week.

Gregory F.

I am very impressed with your service on this order.

Jerry H.

Congratulations!
Your pages are wonderfull.

Viscor S.

I just wanted you to know how much I've enjoyed browsing your web site.

It's been a pleasure doing business with you. I'm sure we'll have the opportunity to continue the relationship.

Gary L.

Your company is truly my preferred pen dealership since the service is superb and products are of excellent quality. Mille grazie.

Thomas M.

I must compliment your company on your service and on the extensive collections of pens offered on your web site.
Also, the quality and ease of use of your web site is very excellent. Please convey my appreciation to your web master.

Kevin D.R.

... I was apprehensive at first about doing business from such a distance but you have made it seem as though I am shopping in my home town.

Mike B.

Desidero ringraziare per il pronto riscontro all'ordine in oggetto. Emesso il giorno 20 u.s. ho ricevuto il plico il giorno 23 u.s. Complimenti per l'organizzazione

Arturo B.

Thank you for your great customer service!
I've been telling my friends about Giardino Italiano.

Bob K.

This was our first international transaction over the internet, (..) it was for our wedding album. (.. .) it remains the finest quality and most beautiful album we have ever seen. It arrived as scheduled and more beautiful than we had even expected. For anyone who is doing something as important as getting married, we feel it makes no sense to go for anything less than the finest quality of Gigliodoro. It is important at the beginning and becomes more so over time. Moreover, we saved significantly over the few high end stores that carry their products. Many thanks.

Greg and Naomi

You have been very helpful and wonderfully responsive to all my questions and I appreciate your work very much. Many people have some hesitation about doing business over the internet. My experience with you has been a pleasure from beginning to end.

Tracy T.

I look forward to making another purchase from Giardino in the future. The service I received was wonderful and Ms. Susan Buffo was a great help.
Thank you for a pen I will treasure and your exemplary service.

Michael B.

The fountain pen I ordered arrived yesterday. It is quite stunning, and writes as nicely as it looks. I was also surprised at how quickly it arrived.
Thank you for your prompt and careful attention.

Laszlo B.

Thank you so much for being patient. I will reward your patience and excellent service by buying all of my Visconti pens from Giardino Italiano. I could not be happier with this purchase.

Bernadette F.

Thank you very much for your prompt and pleasant service.

Roger H.

The album arrived this morning -- it is quite beautiful!! Thank you very much for your excellent service.

Patrick H.

I WILL RECCOMEND to use your products in the future.

Betty P.

I receive the pen, THANKS for all you have done.
Nice doing bussiness with you.

Roger Z.

A double thank you for your offering of a first rate service.

Santo D.F.

...doing business with you guys is a pleasure.

Bernadette F.

I have yet to see a pen maker with a finer web site; your is simply beautiful, and quite usable in that it
doesn't take forever to load a single page.

J.C.

Thank you for the help, I like celluloid fountain pen very much

C, M-C

Received pen already.
Thanks - you guys are set the standard for the rest of the world!

Johnny Q.

Thank you very much for you responsiveness to my requests. I am delighted to do business with you and your company.

Rafert P.

Complimenti per il Vostro sito è molto bello e completo

Elio G.

I must also compliment you on your web-page. It was very attractive and comfortable to navigate.

Jason P.